International postage times vary greatly depending on which country you are located in. Every countries customs is different and the time of release on your order/package is based solely on your countries customs. Customers outside of the EU do not pay any tax so 19% will be taken off the price as displayed on product page. Please note that ASKYURSELF is not responsible for custom fees or taxes in your country.
*Please note: Delivery times exclude Sunday and public holidays.
Providing us with error-free shipping and correct billing information will help avoid unnecessary delays and get your goods delivered as quickly as possible.
Here are a few tips to keep in mind:
1.) Your billing address must match the address that appears on your monthly credit card or bank statement. Be sure to check your statement for accuracy.
2.) Leave fields blank if they don’t apply to your shipping or billing address. Do not enter “N/A,” “Not applicable”.
3.) Enter information in the appropriate fields. For example, do not enter city and state information in the Address Line 2 field; use the provided city and state fields instead.
WRONG ADDRESS DISCLAIMER
It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of your order. If you decide to cancel your order or change your shipping address, please write to us at firstname.lastname@example.org as soon as you place your order. We will do our best to make the change, however we cannot guarantee that we will be able to do so, as there are varying time limits in which we are able to do so. If it’s too late for our team to cancel your order, you can return your order to us once you’ve received it. If it does get returned back to our warehouse, we can then ship it to the correct address or provide you with a full refund.
DELIVERED BUT NOT DELIVERED
All of our shipments include Tracking with Delivery Confirmation. If the tracking information confirms that the item has been delivered to your order address but you have not received your order, please contact couriers at numbers above in order to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.
CUSTOMS FEES, TARIFF, VAT, DUTIES & TAXES
The recipient is the importer of record and must comply with all laws and regulations of the destination country. This means when ordering from ASKYURSELF.com, you are responsible for assuring the product can be lawfully imported to the destination country.
Orders shipped outside of the EU may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country.
If the recipient refuses the package, unwilling to pay customs fees or package is deemed undeliverable, an additional return shipping charge of 35€ minimum and accrued customs fees will be deducted from your refund when the package is returned back to ASKYURSELF.
Additional charges for customs clearance must be paid by the recipient; ASKYURSELF has no control over these charges, nor can ASKYURSELF predict what they may be. Also, ASKYURSELF will not reimburse for these charges.
Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.