Orders will be fulfilled within 24H (except during Weekends and public Holidays) from Germany (EU). Orders within the EU will take 2-3 working days, orders outside of the EU 3-5 working days, depending on the customs process of each respective country.
Returns must be sent back within 30 days upon receive in original sellable condition included packaging and unbroken tags.
Please follow the process here if you would like to file for a return.
More information on the rights of withdrawal can be found here.