SHIPPING & RETURNS
SHIPPING & RETURNS
SAR@ASKYURSELF.COM
Returns must be sent back within 14 days in original sellable condition included packaging and unbroken tags. All packages are shipped incl. insurance and tracking. Please use the same service for your return to guarantee a refund. We do not cover any custom fees/charges on returns. ( Please mark your return as a returned good ) Please make sure that you have carefully reviewed your order before finalizing your purchase.
We exclusively use a secure method incl. insurance for all packages. For orders we use the method your choose during checkout which takes up to 7 business days to deliver. We will do our best to ship out your order as quickly as we can, but please allow up to 24 hours to receive shipping confirmation. ASKYURSELF is not responsible for paying additional VAT charges for customs clearance. All customs is separate from the shipping cost and is out of our control. We cannot lower the value of orders to avoid potential customs. Lost shipments and stolen packages from doorsteps/mailboxes are not the responsibility of ASKYURSELF and claims must be made by the customer to the appropriate carrier. CONSUMER IS ANY NATURAL PERSON THAT CONCLUDES A LEGAL PURPOSE, WHICH MAY NOT BE ASSIGNED TO ANY OF YOUR COMMERCIAL OR YOUR SELF-EMPLOYED ACTIVITIES
RIGHTS OF WITHDRAWAL
YOU HAVE THE RIGHT TO WITHDRAW WITHIN 14 DAYS WITHOUT STATEMENT OF REASONS FOR THIS AGREEMENT. THE WITHDRAWAL PERIOD IS 14 DAYS FROM THE DAY ON WHICH YOU OR ANY THIRD PARTY Nominated BY YOU, THAT IS NOT THE CARRIER, HAVE OWNED THE GOODS.
FOR A CONVENIENT RETURN PLEASE VISIT OUR RETURN CENTER OR FOLLOW THE INSTRUCTION HERE FOR THE MANUAL RETURN PROCESS.
CONSEQUENCES OF THE WITHDRAWAL
IF YOU CANCEL THIS AGREEMENT, WE WILL REFUND YOU AFTER RECEIVING THE GOODS, EXCEPT THE ADDITIONAL COSTS INCLUDING THAT YOU MAKE A DIFFERENT WAY OF DELIVERY HAVE TO BE REPAIRED IMMEDIATELY AND AT LEAST WITHIN FOURTEEN DAYS FROM THE DATE ON WHICH WE RECEIVED NOTICE ABOUT THE CANCELLATION OF THIS AGREEMENT. FOR THIS REPAYMENT, WE WILL USE THE SAME PAYMENT METHOD THAT YOU USED IN THE ORIGINAL TRANSACTION, UNLESS THAT YOU EXPRESSLY AGREE TO ANYTHING. Under no circumstances will you be charged any fees for this repayment. WE ARE ABLE TO KEEP THE REPAYMENT ON HOLD UNTIL WE HAVE RECEIVED AND CHECKED THE RETURNED GOODS. YOU HAVE RETURN THE GOODS IN ANY CASE (PLEASE CHECK ON DEFECTS AFTER RECEIVING) AT LEAST FOURTEEN DAYS FROM THE DAY ON WHICH AND YOU NOTIFY US ABOUT THE CANCELLATION OF THIS AGREEMENT TO
TWENTY4HRS GMBH
C/O ASKYURSELF LOGISTICS
HEPPENHEIMERSTRASSE 13-15 (NAVIGATION NR.23 )
68309 MANNHEIM
GERMANY/EUROPE